Free templates for hotels

Hotel welcome letters and notes for every kind of guest

Welcome notes for the room, luxury and VIP letters, amenity cards, welcome messages by text, welcome-back letters for returning guests, letters from the general manager and thank-you notes after the stay. Replace the words in [brackets]. Click a template to select it.

What makes a welcome note work

  • One personal line beats a list of facilities: the occasion, the trip, the name.
  • The three things guests ask first: Wi-Fi, breakfast, how to reach you.
  • Only confirmed extras: mention a late check-out or a table only once it is arranged.
  • Short: a card on the pillow is read in ten seconds.

Welcome notes for the room

Standard welcome note

Dear [Guest name],
Welcome to [Hotel name]. We're glad you're here.
Wi-Fi: [network], password [password]. Breakfast: [times] in [location].
For anything at all, message us on WhatsApp at [number] or call [extension].
Have a wonderful stay,
[Name] and the team

Special occasion

Dear [Guest name],
Happy [anniversary / birthday]! Thank you for celebrating with us at [Hotel name].
[If arranged: Please enjoy [the confirmed touch] with our compliments.]
If we can make the day even better, just let us know.
Warm wishes,
[Name] and the team

Business traveler

Dear [Guest name],
Welcome to [Hotel name]. A few things for a smooth trip:
Wi-Fi: [network], password [password]. Breakfast from [time]. [Meeting rooms / printing: [details].]
Need a late check-out or a taxi? Message us at [number].
[Name], [title]

Family with children

Dear [Guest name] and family,
Welcome to [Hotel name]! [The cot / extra bed you asked for is in the room.] Children's menu: [times, location]. Nearby for kids: [one or two ideas].
If you need anything, message us at [number].
Enjoy your stay,
The [Hotel name] team

Long stay

Dear [Guest name],
Welcome to [Hotel name]; we're glad you'll be with us until [date].
Housekeeping: [schedule]. Laundry: [details]. Groceries nearby: [name, distance].
Tell us what would make your stay easier, at [number].
[Name] and the team

Luxury or VIP welcome letter

Dear [Guest name],

Welcome to [Hotel name]. Your [suite / room] has been prepared for you, [with the confirmed touch, such as flowers or a bottle of wine].
[Name], your [butler / guest relations manager], is at [phone] at any hour.
We have reserved [the confirmed arrangement, such as a table or a spa time] for you.

With our compliments,
[Name], General Manager

Short welcome notes for a card

Welcome, [Guest name]! Enjoy your stay. Message us any time at [number].

Dear [Guest name], we're delighted to have you with us. Enjoy your stay, and let us know if you need anything at all. The [Hotel name] team

Amenity card

Dear [Guest name],
Please enjoy [amenity, such as fruit, chocolates or a bottle of wine] with our compliments.
Welcome to [Hotel name],
[Name] and the team

Welcome message by text or WhatsApp

Hi [Guest name], welcome to [Hotel name]! Your room is [number]. Wi-Fi: [network], password [password]. Breakfast: [times]. Reply here any time if you need anything.

Welcome screen on the room TV

Welcome, [Guest name]
Wi-Fi: [network] · Breakfast: [times] · Check-out: [time]
Scan the QR code to message us at any hour.

Letters from the general manager

VIP or returning guest

Dear [Guest name],

On behalf of the whole team, welcome [back] to [Hotel name]. It's a pleasure to have you with us.
[If arranged: We've prepared [the confirmed touch] for you.]

If there is anything else we can do, please reach me directly at [email or phone].

Enjoy your stay,
[Name], General Manager

Welcome-back letter

Dear [Guest name],

Welcome back to [Hotel name]! It's wonderful to see you again. Last time you enjoyed [preference, such as a quiet room or extra pillows]; just let us know if you'd like the same again.

Enjoy your stay,
[Name] and the team

After the stay

Thank-you letter

Dear [Guest name], thank you for staying at [Hotel name]. We hope you enjoyed [the occasion / your time in city]. If you have a minute, we'd be grateful for a short review: [link]. We'd love to welcome you back, [Name] and the [Hotel name] team

Thank-you note for a group or event

Dear [Contact name], thank you for choosing [Hotel name] for [event]. It was a pleasure to host your group. We've noted your preferences for next time: [one or two]. If you plan another event, I'm at [email or phone]. [Name], [title]

Questions about welcome letters

Una answers questions after the welcome note

Una answers them at any hour, in the guest's language: see the AI concierge and the in-room directory. More templates in our hotel guest message templates and the confirmation email templates.

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