Free templates for hotels
Hotel welcome letters and notes for every kind of guest
Welcome notes for the room, luxury and VIP letters, amenity cards, welcome messages by text, welcome-back letters for returning guests, letters from the general manager and thank-you notes after the stay. Replace the words in [brackets]. Click a template to select it.
What makes a welcome note work
- One personal line beats a list of facilities: the occasion, the trip, the name.
- The three things guests ask first: Wi-Fi, breakfast, how to reach you.
- Only confirmed extras: mention a late check-out or a table only once it is arranged.
- Short: a card on the pillow is read in ten seconds.
Welcome notes for the room
Standard welcome note
Dear [Guest name],
Welcome to [Hotel name]. We're glad you're here.
Wi-Fi: [network], password [password]. Breakfast: [times] in [location].
For anything at all, message us on WhatsApp at [number] or call [extension].
Have a wonderful stay,
[Name] and the team
Special occasion
Dear [Guest name],
Happy [anniversary / birthday]! Thank you for celebrating with us at [Hotel name].
[If arranged: Please enjoy [the confirmed touch] with our compliments.]
If we can make the day even better, just let us know.
Warm wishes,
[Name] and the team
Business traveler
Dear [Guest name],
Welcome to [Hotel name]. A few things for a smooth trip:
Wi-Fi: [network], password [password]. Breakfast from [time]. [Meeting rooms / printing: [details].]
Need a late check-out or a taxi? Message us at [number].
[Name], [title]
Family with children
Dear [Guest name] and family,
Welcome to [Hotel name]! [The cot / extra bed you asked for is in the room.] Children's menu: [times, location]. Nearby for kids: [one or two ideas].
If you need anything, message us at [number].
Enjoy your stay,
The [Hotel name] team
Long stay
Dear [Guest name],
Welcome to [Hotel name]; we're glad you'll be with us until [date].
Housekeeping: [schedule]. Laundry: [details]. Groceries nearby: [name, distance].
Tell us what would make your stay easier, at [number].
[Name] and the team
Luxury or VIP welcome letter
Dear [Guest name],
Welcome to [Hotel name]. Your [suite / room] has been prepared for you, [with the confirmed touch, such as flowers or a bottle of wine].
[Name], your [butler / guest relations manager], is at [phone] at any hour.
We have reserved [the confirmed arrangement, such as a table or a spa time] for you.
With our compliments,
[Name], General Manager
Short welcome notes for a card
Welcome, [Guest name]! Enjoy your stay. Message us any time at [number].
Dear [Guest name], we're delighted to have you with us. Enjoy your stay, and let us know if you need anything at all. The [Hotel name] team
Amenity card
Dear [Guest name],
Please enjoy [amenity, such as fruit, chocolates or a bottle of wine] with our compliments.
Welcome to [Hotel name],
[Name] and the team
Welcome message by text or WhatsApp
Hi [Guest name], welcome to [Hotel name]! Your room is [number]. Wi-Fi: [network], password [password]. Breakfast: [times]. Reply here any time if you need anything.
Welcome screen on the room TV
Welcome, [Guest name]
Wi-Fi: [network] · Breakfast: [times] · Check-out: [time]
Scan the QR code to message us at any hour.
Letters from the general manager
VIP or returning guest
Dear [Guest name],
On behalf of the whole team, welcome [back] to [Hotel name]. It's a pleasure to have you with us.
[If arranged: We've prepared [the confirmed touch] for you.]
If there is anything else we can do, please reach me directly at [email or phone].
Enjoy your stay,
[Name], General Manager
Welcome-back letter
Dear [Guest name],
Welcome back to [Hotel name]! It's wonderful to see you again. Last time you enjoyed [preference, such as a quiet room or extra pillows]; just let us know if you'd like the same again.
Enjoy your stay,
[Name] and the team
After the stay
Thank-you letter
Dear [Guest name], thank you for staying at [Hotel name]. We hope you enjoyed [the occasion / your time in city]. If you have a minute, we'd be grateful for a short review: [link]. We'd love to welcome you back, [Name] and the [Hotel name] team
Thank-you note for a group or event
Dear [Contact name], thank you for choosing [Hotel name] for [event]. It was a pleasure to host your group. We've noted your preferences for next time: [one or two]. If you plan another event, I'm at [email or phone]. [Name], [title]
Questions about welcome letters
A greeting with the guest's name, one personal line, the essentials (Wi-Fi, breakfast, how to reach the team) and a signature from a real person.
Greet them by name at arrival and leave a short note in the room; the templates above cover the usual occasions.
Yes, if the note is placed in the room. Don't send passwords or door codes in public channels.
Give one channel, such as WhatsApp or the front desk extension. If you use Una, guests can write or call at any hour and get an answer in their language; see the AI concierge.
Una answers questions after the welcome note
Una answers them at any hour, in the guest's language: see the AI concierge and the in-room directory. More templates in our hotel guest message templates and the confirmation email templates.