Polydom Integration Hub

Explore our growing ecosystem of connections.

Language Support

Our platform is built for global use and supports a wide range of languages to ensure effective communication with customers worldwide.

Text Communications (Chat, Messengers, Widget)

Una agent can process requests and hold conversations in over 50 languages, providing comprehensive informational support for guests from different countries.

Voice Communications (Widget & Phone Calls)

For voice channels, the following languages are currently supported:

  • Chinese, Czech, Danish, Dutch, English, French, German, Hindi, Hungarian, Indonesian, Italian, Norwegian, Malaysian, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Spanish, Swedish, Turkish, Vietnamese.

* The list of languages is updated and expanded based on incoming requests.

Telephony and Voice Connectivity

To ensure broad accessibility, our platform supports inbound voice communications from local phone numbers across numerous countries. This capability allows clients to connect with the Una agent seamlessly using familiar, regional contact points. Below is a list of countries where local phone number integration is currently supported, organized by region.

Americas

  • Argentina, Brazil, Canada, Colombia, Costa Rica, Mexico, Puerto Rico, United States

Europe

  • Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Netherlands, Poland, Portugal, Russia, Sweden, Ukraine, United Kingdom

Asia-Pacific (APAC)

  • Australia, Hong Kong, Indonesia, Japan, South Korea

Middle East & Africa (MEA)

  • Israel, South Africa