Can Una work with two PMSs at once?

One Una connects to one PMS. If you run properties on two systems, each set of properties gets its own Una.

Does Una replace my PMS or channel manager?

No. Una works inside your PMS and channel manager; bookings land in your PMS, which stays the system of record.

My PMS is not on the list. What happens?

Una answers guests from your property information from day one and passes booking requests to your team. Tell us which PMS you use; it helps us decide what to connect next.

How much does Una cost, and is there a trial?

The price depends on your number of rooms or properties and your plan: calculate it for hotels or rentals. Una comes with a 14-day free trial, and you can cancel at any time.

Integrations

Una works inside the PMS you already use

Una connects to your property management system to read rooms, rates, availability and each guest's reservation, answers guests from that data and sends direct booking links. Your PMS stays the system of record.

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Works with

PMS	For	What Una does with it
Apaleo	hotels	Live offers and rate terms, booking links, reservation details, cancellations under your policies
Mews	hotels	Live offers, booking links, hotel-group routing between hotel agents
Cloudbeds	hotels	Live offers and booking links; answers in Cloudbeds Guest Chat
Profitroom	hotels	Live offers and booking links
Clock PMS+	hotels	Connected by our team; ask us about the setup
Guesty	rentals	Two agents: one in the Guesty inbox, one on your phone, WhatsApp and website
Hospitable	rentals	Two agents: one in the Hospitable inbox, one on your direct channels
Zeevou	rentals	Two agents; stay extensions as direct bookings, with a payment link

On the roadmap: Opera, SiteMinder, Beds24, Lodgify, Hostaway, RoomRaccoon and Smoobu. If your PMS isn't connected yet, Una still answers guests from day one and passes booking requests to your team with full context; live availability and bookings switch on once your PMS is connected.

Hotels and rentals work differently

Hotels: one Una per hotel, on every channel: phone, WhatsApp, SMS, website chat, email. In a hotel group, a routing agent passes the guest to the right hotel's agent with the context.
Short-term rentals: on Guesty, Hospitable and Zeevou, Una works as two agents. One answers in your PMS inbox, where guests from Airbnb, Booking.com and other channels write, and sees the reservation and the nights around it. The other answers your phone, WhatsApp, SMS and website, finds offers and sends booking links. Each conversation is answered by one of them: a guest who writes in the inbox and later calls talks to the inbox agent first and to the phone agent second. In Airbnb and Booking.com conversations, Una keeps the guest on that platform and doesn't point them to other booking channels.

How changes reach your PMS

Every change Una makes is checked by fixed rules in our software (dates, guest name, booking status, your policies), and Una confirms with the guest first. What Una can change depends on your PMS: see the table below. Refunds, compensation and rate exceptions go to a person first.

PMS	Booking link	Reservation details	Changes to a stay
Apaleo	yes	yes	Cancels bookings Una made, under your policy
Mews	yes	yes	handled by your team, with the conversation attached
Cloudbeds	yes, also for new stays in the inbox	yes	handled by your team, with the conversation attached
Guesty	yes	yes, with the nights around the stay	handled by your team, with the conversation attached
Hospitable	yes	yes, with the nights around the stay	handled by your team, with the conversation attached
Zeevou	yes	yes	stay extension as a direct booking, confirmed by payment

What we need from you

Access to your PMS for our integration team, or Una's authorization where your PMS supports it. We map your units, rate plans and policies ourselves, so most questions never come back to you. We send the exact steps for your PMS when you sign up.

What the access is used for, and how to revoke it

We use the access to set Una up: to map your units, rate plans and policies, and to check that answers match your PMS. To revoke it, remove Una's user or authorization in your PMS settings. Guest data is handled under our Terms of Service and Privacy Policy, which you accept when you sign up.