Meet Una - Your AI Digital Hotel Employee available 24/7 in 50+ languages

Transform your hotel's guest experience with the most advanced AI front desk agent, concierge, and reservation sales agent. 

Una handles inquiries, bookings, and guest services so your staff can focus on what matters

Core AI Solutions:
Digital Employees with Different Skills Transforming Hotel Operations

We're here to serve every part of your hotel and create an unforgettable guest experience

  • UNA: Concierge
    Nice to meet you! Check out what I can do for you

    I'm your AI-driven guest assistant

    My skills

    • I'm online 24/7
    • I speak over 50 languages
    • I can text in all languages
    • I'm trained to provide personalized assistance
    • I have no memory limits
    • My knowledge is always up to date
    • I'm always happy and smiling
    • I love to communicate with hotel guests
  • UNA: booking Management
    Hello! I'm ready to work - get in touch with me

    I provide your guest with One-click booking

    My skills

    • I have all UNA Concierge skills
    • I easily integrate with PMS
    • I book rooms as my human collegues do
    • I can modify existing reservations with ease
    • I know all of the hotel's amenities & rate plans
    • I always advise the best available options for booking
       
  • UNA: Task Management
    You need things done quickly and well - hire me!

    I'm perfect in Automation & Optimization

    My skills

    • I have all UNA Concierge skills
    • I am integrated with the task managment app HNext
    • I convert guest requests into tasks
    • I create tasks requested by my human colleagues  
    • I reduce routine work
    • With me, you get faster response times
    • Never tired and never late
  • UNA: Booking&Task Management
    All-in-one - the best choice -just call me!

    Complete solution with all UNA's features

    My skills

    • Automated Booking and Task Management   
    • With me, you get operational & service quality control
    • I generate data for your sales team
    • With my assistanse, you will have more returning guests 
    • I will be the best teammate for each human in your team
    • I love what I do - hospitality is my DNA

AI-Driven & Automated Management - The Future of Guest Experience

With UNA AI Concierge you enhance guest satisfaction and allow your staff to focus on more personalized and high-value tasks
  • ↑ 45%
    GUEST SATISFACTION
  • ↓80%
    CALLS REPLIED BY HUMAN
  • ↓30%
    OPERATIONAL COSTS

Features & Benefits

UNA increases your property’s earning potential by cross-sells for additional services like spa bookings, dining reservations and more 

  • AI-Powered Bookings & Reservations

    Guests enjoy a seamless one-click process, UNA simplifies the entire booking process, eliminating the need for guests to scroll through pages, read endless details or fill out lengthy forms.
    Learn More

  • Real-Time Guest Assistance

    UNA offers 24/7 multilingual support via voice or text, providing real-time, personalized assistance for everything from room service requests to local recommendations without any delays.
    Learn More

  • Task Management and Automation Capabilities

    UNA automates task management by assigning tasks from guest requests or staff orders, ensuring efficient operations and timely completion—all without manual intervention.
    Learn More

  • Seamless System Integration

    UNA integrates effortlessly with your PMS, inputting and operating information just like a human, ensuring smooth, reliable service without any disruption to your workflow
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Why Choose UNA?

  • 24/7 Guest Assistant

    UNA provides round-the-clock assistance to guests and enhances their satisfaction and loyalty.

  • Revenue

    UNA boosts direct bookings and sells additional services, increasing hotel revenue.

  • Automation of Tasks

    UNA handles reservations, guest inquiries, and phone calls, freeing up staff to focus on more important issues.

  • Expenses

    UNA cuts costs by reducing staffing requirements while dramatically improving service quality.

Existing and coming soon integrations

  • Hnext logo (horisontal)
  • Partner logo
  • https://ucarecdn.com/f57b0afe-c53e-480a-9099-6654b330aca1/
  • Partner logo

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