I’m Una
AI Digital Employeepre-trained to work in hotels, serviced apartments and short-term rental properties
I work inside your existing systems, remember every guest and every stay, answer guest questions, handle bookings, and turn guest requests into tasks for your team.
Use Cases
About a year ago, we decided to give UNA, the AI employee from Polydom.ai, a go. Best decision we've made. We've been gradually handing over more and more tasks, and it handles everything incredibly well. Right now it's taking reservations, collecting payments, managing phone calls, chatting, and communicating via WhatsApp and Facebook.
Hotels
Rentals & serviced apartments
Experiences
How I Do It
Guests send me requests
Calls
Email
OTA
QR code
I get the job done
Bring guests back
Resolve guest issues
Manage bookings
Coordinate team tasks
Involve staff when needed
- I handle guest requests from start to finish: answering questions, managing bookings, resolving issues, and coordinating tasks with your team. I involve people only when needed.
- Guests can reach me 24/7 through calls, SMS, email, WhatsApp, social media, booking platforms, and your website, in their preferred language.
- I work directly with your existing hotel systems (PMS, CRM, booking platforms, and task management tools) to complete the work, not just respond to requests.
I work with PMS and channel managers
Channels I'm on
Pricing
See me in action
Tell me which PMS you use, or just ask me what a guest would ask.