An AI employee for your Guesty portfolio

What the integration does

Una is listed in the Guesty Marketplace. The integration covers four things:

• Listing context: listing details, amenities and real-time availability for each property, so a guest asking about one apartment gets the answer for that apartment.
• Reservation context: the guest's reservation, so questions about arrival, parking or the stay are answered for their booking.
• Guest inbox: messages from the Guesty inbox, including Airbnb, Booking.com and the other channels connected to Guesty, come to Una and are answered there or escalated.
• Direct reservations: when a guest who called, wrote on WhatsApp or used your website chat decides to book, the reservation is created in your Guesty calendar, with no OTA commission.

Changes, and bookings outside your rules, go to your team.

What changes for your team

≈ 1/3

of rental conversations are about check-in and access (median across operators)

Una conversation data: about 72,000 conversations, Aug 2024 – Oct 2026

≈ 58%

of rental conversations start outside weekday 9am–6pm

Una conversation data: about 72,000 conversations, Aug 2024 – Oct 2026

Guesty organizes the business behind the booking: calendar, channels, inbox, tasks. Guests still need someone to answer at 11pm, explain the parking and send the door instructions. That is the work Una takes on:

• Questions before booking: which unit suits a group, whether it's free for those dates, what is included.
• Check-in and access: arrival instructions and door codes, shared only with verified guests; access problems go to your team at once.
• During the stay: Wi‑Fi, house rules, checkout time, local tips, from that listing's information.
• Requests and maintenance: Una takes the details and creates the task for the right person, in the CRM, Slack, WhatsApp or WhatsApp groups, or Telegram, wherever your team already works. Reporting "done" back to the guest is left to your managers. More on guest requests and tasks.
• Hand-offs: anything that needs a decision goes to the person or channel you choose, with the conversation and the reservation attached.

Your Guesty inbox, calendar and scheduled messages keep working as they do now.

Guesty's own AI and Una

Guesty has its own AI. In the Unified Inbox, Guesty ReplyAI and AI Autopilot draft or auto-send replies to guest messages, and AI Task Creation turns a message into a task. Guesty also offers AI agents for finance, operations and distribution. For many inbox questions that is enough.

Where PMS-native AI usually stops: who answers the phone, what happens when you run more than one PMS, how problems are escalated and checked, and whether your guest conversations stay yours if you change systems. Una answers the phone as well as messages, takes the next step (a direct booking, a task, an escalation by your rules) and keeps one conversation history across channels. Download your conversations and call recordings any time. As with people, only one agent should answer a given guest on the first line. If you already use ReplyAI or Autopilot, either split properties between the two tools or, better, use one solution, so the information and escalation paths are the same. Read: the five gaps PMS-native AI won't close.

Check-in with Guesty

Guesty has its own tools for arrival, such as its guest app, lock management and guest verification. Una works alongside them and answers the guest's arrival questions in conversation, from the reservation and the listing's check-in instructions, points guests to the Guesty guest app, explains the terms and answers questions about them, and sends access problems to your team. Una can also organise upsells (paid extras) in the conversation and pass the orders to your team.

Choosing between Guesty, Hospitable and other PMSs

Una works with Guesty and with Hospitable, Zeevou, Apaleo, Mews, Cloudbeds, Clock PMS+ and Profitroom, so your choice of PMS doesn't limit what you get. When you compare PMSs, look at:

• The size of your portfolio and the plan that fits it.
• Channel manager coverage for the OTAs you use.
• The guest inbox, automation and task tools, and whether you need a phone line on top.
• Open API and marketplace integrations for the tools you already run.
• How easy it is to move your data if you switch later.

Setup

Una answers on your website and QR code within minutes of subscribing. Connecting Guesty usually takes 5 minutes, and we guide you step by step. From then on your listings, availability and reservations are read and guests are answered in the Guesty inbox, and the booking workflows available for your Guesty account are confirmed when it's connected. Phone and WhatsApp follow once you share access to your Twilio and Meta accounts.