How do bookings reach Mews?

New bookings are made by the guest in your Mews booking engine through the link Una sends, and changes go to your team with the conversation attached.

Do we connect each hotel separately?

Yes. In Mews, access is given per property, and each hotel gets its own Una.

How much does Una cost, and is there a trial?

The price depends on your number of rooms and your plan: calculate it. Una comes with a 14-day free trial, and you can cancel at any time. More answers on setup and contracts: AI for hotels.

Una + Mews

Mews integration: an AI employee for your Mews hotel

Una answers your guests on the phone, WhatsApp, SMS, website chat and email at any hour, quotes live offers from Mews and sends a booking link to your Mews booking engine. Anything that needs a person goes to your team with the conversation attached.

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What the integration does

Una is listed in the Mews Marketplace. Connected to Mews, Una:

finds live offers for the guest's dates and party and explains them in plain words;
sends a direct booking link to the chosen offer, including by WhatsApp;
answers questions about the hotel and the stay from your property information;
passes urgent cases to the person on duty, marked urgent;
in a hotel group, passes the caller from the group's routing agent to the right hotel's agent, with the context.

How bookings and changes work

With Mews, Una sends booking links and routes callers between hotels in a group. Changes to an existing reservation go to your team. The guest completes the booking in your Mews booking engine and pays there; card details are not taken in the conversation.

How Una connects, what we need from you and how to revoke access: PMS integrations.

Hotel groups on Mews

Each hotel gets its own Una, so every answer is about that hotel. One group number can route callers to the right hotel, and the routing agent passes the context to the hotel's agent.

Setup

Give integration@polydom.ai a user with the Administrator role in Mews, for each property.
Connecting Mews usually takes 5 minutes, and we guide you step by step.
We map your spaces, rate plans and policies; most questions never come back to you.

Una answers on your website and QR code within minutes of subscribing; phone and WhatsApp follow once you share access to your Twilio and Meta accounts.