A digital in-room directory guests can ask questions

What an in-room directory is

An in-room directory, also called a hotel compendium, guest information book or guest directory, collects everything a guest needs during the stay: services and opening hours, Wi-Fi, room features, house rules, dining, the spa, transport and local tips. It used to be a binder on the desk; today it is often a web page, a TV channel or an app.

Formats compared

From a directory to a conversation

A directory works when the guest finds the right page. Una answers the question directly, from the same information, and takes the next step when there is one: a booking link for an extra night, a request for towels, a hand-off to the team.

≈ 8%

of guest conversations are questions about the property and the area

Una conversation data, Aug 2024 – Oct 2026

≈ 5 in 6

of those questions Una answers without your team

Una conversation data

How it works

• A QR code in every room. In the Una dashboard, Deploy & Share gives you a ready-to-print PDF with your company name and the QR code, and a direct link to the chat.
• Chat or voice. The QR code opens Una in full screen; guests type or talk.
• Your information. Una answers from the property information you give, the same content as your compendium.
• The guest's language. Guests ask in their language and get the answer in it.
• Requests become tasks. Towels, a repair, a late check-out request go to the right person on your team.

What to put in the directory

• Wi-Fi network and password
• Breakfast, restaurant and bar hours
• Check-out time and late check-out rules
• Parking, transfers and taxis
• Spa, gym and pool hours and booking rules
• Housekeeping and laundry
• Nearby: pharmacy, supermarket, sights, transport
• Emergency contacts and how to reach the team at night