What is the difference between an AI agent and a chatbot?

A chatbot replies from a script. An AI agent understands the question, answers from your systems and takes the next step, such as sending a booking link or creating a task.

Will an AI digital employee replace my staff?

Una takes the repeated questions, the night shift and the routine requests; your team keeps the decisions about money, exceptions and safety.

No contract to sign: you accept our Terms of Service and Privacy Policy when you sign up.

How much does Una cost, and is there a trial?

The price depends on your number of rooms or properties and your plan: calculate it for hotels or rentals. Una comes with a 14-day free trial, and you can cancel at any time.

AI digital employee

What an AI digital employee for hotels is

An AI digital employee does a job, not a feature: Una answers guests on the phone and in messages, takes bookings to a direct booking link, turns requests into tasks and hands the rest to your team, inside the systems you already use.

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Definition

An AI digital employee for hotels is an AI agent that takes over a defined part of the guest-facing work: it answers guests on every channel from the hotel's own systems, takes the next step itself (a booking link, a task, a hand-off with context) and works under the hotel's rules, like a member of the team.

Software, chatbot or employee?

	Software	Chatbot	AI digital employee
Who does the work	your staff	a script, then your staff	Una, then your staff for decisions
Where answers come from	your staff	fixed replies	your PMS and property information
Channels	one tool	usually the website	phone, messages, website, email, PMS inbox
Next step	your staff	left to your team	booking link, task or hand-off with context

What Una does

Answers calls and messages at any hour, in the guest's language: phone, WhatsApp, SMS, website chat, email, and OTA messages through your PMS inbox.
Quotes live availability and sends a direct booking link; the guest completes the booking from the link.
Turns requests into tasks for the right person, where your team already works.
Passes refunds, compensation, exceptions and safety to a person, with the conversation and the reservation attached.

How you hire Una

Pay, and Una starts: Una answers on your website and QR code within minutes of subscribing.
Connect your systems: connecting your PMS usually takes 5 minutes, and we guide you step by step. Phone and WhatsApp follow when you share access to your own Twilio and Meta accounts.
Ongoing training: send us an example chat where Una's answer could be better, with the way you'd handle it, and we implement it right away.

Una works under your rules

Una won't write into your PMS unchecked: every change Una makes is checked by fixed rules in our software (dates, guest name, booking status, your policies), and Una confirms with the guest first. Una does only what you allow; refunds, compensation and rate exceptions go to a person first, and every action is logged with the sentence that caused it.