How Niche Serviced Apartments Uses Una to Deliver 24/7 Guest Care Without Losing the Human Touch
How Una helps Martyn Cooper’s serviced apartment team respond faster, reduce after-hours pressure, and protect the human side of hospitality.
Customer Stories
Hotels and short-term rental operators running Una — what they handed over, what changed, and the numbers behind it.
How Helge Capital Used UNA to Improve After-Hours Response and Protect Team Focus Across a 200+ Unit Portfolio
Helge Capital, a serviced apartments operator with 200+ units, adopted UNA to improve response speed, support after-hours guest communication, and reduce time spent on unqualified inbound leads. The result was a more responsive front line, stronger team focus, and measurable support for occupancy.
How UNA Boosted Lee Gardens Extended Stay: 98% Task Automation and $81K in Direct Bookings
Property type: Extended stay hotelLocation: Orlando, Florida (US)House rules snapshot: quiet hours 10:00 PM–8:00 AMStay pattern: Weekly or monthly bookings