Hotels and short-term rental operators running Una — what they handed over, what changed, and the numbers behind it.
Across 10,096 hours of live operations, Una handled 5,272 guest conversations, created 90 confirmed stay extensions, and generated 6,441 operational records for two UK serviced-apartment operators using Zeevou.
At Avaneo Hotels, Una handles real guest calls, corporate booking inquiries, and routine Front Office requests. See how AI helps the team focus on work that needs a human touch.
A corporate client at Avaneo Hotels chose Una's booking widget for future reservations. Discover how Una's expanded Apaleo workflows support corporate rates, multi-room bookings, group payments, and guarantee-aware reservation handling.
When a guest couldn't access a serviced apartment late at night, Una resolved the situation without waking Niche's team. Discover how the operator provides 24/7 guest care while reporting 3–5 staff-hours saved daily and less after-hours pressure.
Managing more than 200 serviced apartments means guest inquiries don't stop when the team clocks out. See how Helge Capital used Una to improve after-hours responsiveness, protect staff focus, and report 3–5 hours saved per day.
See how Lee Gardens Extended Stay in Orlando used Una AI to generate $80,968 in direct bookings, handle 4,104 guest conversations, and limit human intervention to 1.95% of interactions over 10 months.