Hotels and short-term rental operators running Una — what they handed over, what changed, and the numbers behind it.
See how Avaneo Hotels uses Una by Polydom across phone, web, email and direct booking workflows to handle guest enquiries, corporate reservations and repetitive front office work while keeping human staff focused on the situations where they add the most value.
Corporate reservations are among the most operationally complex workflows in hospitality. This month's release expands Una's capabilities inside Apaleo with support for negotiated corporate rates, multi-room bookings, group payments, guarantee-aware payment logic, automatic cancellation of unpaid reservations, and voice and email reservations. Together, these updates allow hotels to automate a larger portion of the reservation lifecycle while continuing to follow each property's existing business rules.
How Una helps Martyn Cooper’s serviced apartment team respond faster, reduce after-hours pressure, and protect the human side of hospitality.
Helge Capital, a serviced apartments operator with 200+ units, adopted UNA to improve response speed, support after-hours guest communication, and reduce time spent on unqualified inbound leads. The result was a more responsive front line, stronger team focus, and measurable support for occupancy.
Property type: Extended stay hotelLocation: Orlando, Florida (US)House rules snapshot: quiet hours 10:00 PM–8:00 AMStay pattern: Weekly or monthly bookings