"We Handle Corporate Rates" Is the Most Oversold Line in Hotel AI
Booking a walk-in is easy. The corporate guest is the hard half.
Guides
Practical how-tos for automating hospitality work — setup, integrations, and the details that trip teams up.
How to Choose an AI Employee for Hospitality Operations
Learn what hospitality teams should look for in an AI employee that can support guest communication, reservations, payments, booking changes, and upsell opportunities.
The 7 handoffs in a group booking — and the three where every hotel drops it
Most hotels lose group bookings not at the proposal — but at the follow-up, the payment chase, and the rooming list. Here's where the process breaks, and why it keeps happening.
The 3 AM Test: How to Evaluate Hospitality AI That Actually Works
Most hospitality AI looks impressive in a demo, but the real test happens at 3 AM, when a guest is locked out, stressed, and calling for help. This piece lays out four practical tests to separate polished chatbot demos from operational AI that can actually handle overnight guest problems.
Frequently Asked Questions About Una
What is Una by Polydom? This FAQ explains how Una goes beyond a hotel chatbot or virtual concierge by helping hospitality teams manage guest communication, booking workflows, task dispatch, and controlled operational execution across their existing systems.
WhatsApp & Web Chat for Hotels: Why a Digital Employee Beats a Simple Bot
WhatsApp and web chat are essential—but they only become transformative when they’re connected to real execution. A simple bot can reduce a slice of FAQs. A digital employee can reduce operational workload and protect revenue by handling the work behind the messages.
How to Choose an AI Chatbot or Virtual Concierge for Your Hotel or Vacation Rentals (and Why Una Is the Next Step)
A practical buyer’s guide to selecting an AI chatbot or virtual concierge for hotels and vacation rentals—what to look for, red flags, and why Una (AI digital employee) goes beyond chat.