Everything new in Una — features, PMS integrations, and improvements, written up as they ship.
Guests call back, switch channels, and follow up with different employees. Discover how Una's seven-day Continuous Guest Memory helps hospitality teams reduce repeated work, carry context forward, and continue requests without starting over.
A guest finds a cheaper rate on Booking.com just before booking direct. Discover how hotels can respond to price objections, compare eligible offers, and keep the reservation journey moving without automatically discounting.
Group booking inquiries can turn into hours of availability checks, room comparisons, and pricing explanations. See how Una's Apaleo integration helps hotels build multi-room offers, explain rates, and move guests toward booking with less manual work.
An analytical overview of how Guesty integration improves Una’s performance across direct booking, guest messaging, escalation, and day-to-day hospitality operations.
Live room availability isn't enough to win a direct booking. See how Una and Apaleo help hotels present the right offers, explain rates clearly, and move guests toward reservations without adding repetitive work for staff.
Your Guesty portfolio may have availability even when no one is free to handle an incoming booking inquiry. Discover how Una helps turn phone calls, WhatsApp conversations, and website inquiries into direct reservations while reducing repetitive guest communication.
Connecting AI to your hotel PMS is only the beginning. See how Una uses live reservation data, supported booking actions, guest communication, and operational workflows to reduce manual work.
An AI chatbot can answer a guest in seconds while leaving hotel staff to complete the booking, update the PMS, or coordinate a service request. Discover how Una connects conversations with operational execution.
Una by Polydom is a voice-first AI Digital Employee for hotels and vacation rentals. Discover how she handles guest calls, reservations, operational tasks, and human handoffs within existing hospitality systems.
Una's intelligence doesn't stand still. Discover why Polydom regularly evaluates and upgrades its OpenAI models—and why better reasoning, reliable workflows, and operational consistency matter more than any one model version.
A guest can be ready to book and still get stuck between a phone call, a payment link, and a confirmation. Explore four Una updates designed to reduce booking friction and manual coordination.
A fast reply is only the beginning of good guest service. Discover how hotels can connect AI-powered communication with bookings, service requests, and operational follow-through.