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For hotel teams: front desk load, night coverage, and the operational gaps an AI employee fills across the guest journey.
See how Avaneo Hotels uses Una by Polydom across phone, web, email and direct booking workflows to handle guest enquiries, corporate reservations and repetitive front office work while keeping human staff focused on the situations where they add the most value.
The EU AI Act entered a major new phase on August 2, 2026, bringing transparency requirements for certain AI systems into application. For hotels using AI guest communication, virtual concierges, automated messaging, and other AI-powered hospitality technology, transparency and responsible deployment are becoming operational requirements rather than abstract policy questions.
Corporate reservations are among the most operationally complex workflows in hospitality. This month's release expands Una's capabilities inside Apaleo with support for negotiated corporate rates, multi-room bookings, group payments, guarantee-aware payment logic, automatic cancellation of unpaid reservations, and voice and email reservations. Together, these updates allow hotels to automate a larger portion of the reservation lifecycle while continuing to follow each property's existing business rules.
Booking a walk-in is easy. The corporate guest is the hard half.
Most hotels lose group bookings not at the proposal — but at the follow-up, the payment chase, and the rooming list. Here's where the process breaks, and why it keeps happening.
AI visibility is real, but not magic. Here’s what hotels can actually control: clean data, bookable paths, and operations ready to convert demand.
In hospitality AI, the hardest question is not how the assistant should respond, but when it should stop helping. This piece explores why the real challenge is teaching AI to distinguish between helping, escalating, and politely refusing.
AI in hospitality is shifting from copilots to autopilots. Hotels and short-term rental operators no longer need more recommendations, alerts, or dashboards — they need AI that can execute bookings, guest communication, housekeeping coordination, rate changes, and routine operations automatically. This article explains why legacy hotel software cannot support true automation and how Polydom’s Una is built for end-to-end hospitality operations.
WhatsApp and web chat are essential—but they only become transformative when they’re connected to real execution. A simple bot can reduce a slice of FAQs. A digital employee can reduce operational workload and protect revenue by handling the work behind the messages.
A practical buyer’s guide to selecting an AI chatbot or virtual concierge for hotels and vacation rentals—what to look for, red flags, and why Una (AI digital employee) goes beyond chat.
“Agentic booking” isn’t one model — it’s three fundamentally different architectures. From AI-assisted discovery inside consumer platforms to fully autonomous agent-to-agent execution, the future of hotel booking depends on which model you’re actually preparing for.
After analyzing 15,910 hotel phone calls handled by AI voice agents, we discovered that traditional IVR systems were hiding lost guests — and costing hotels bookings. Here’s what really happens in the first three seconds of a call.
Inspired by Viander Advisors' recent analysis on the unspoken AI workforce crisis, hotels face a brutal paradox: AI wipes out routine jobs while demanding rare experts that don't exist. The result? Stalled tech adoption, team burnout, and rivals stealing market share through seamless guest experiences.
Imagine this: It’s autumn 2023, and Alexander Udalov, founder of UNA and Polydom Inc., faces a challenge all hospitality managers know all too well—finding, training, and retaining employees who can master a complex digital ecosystem from PMS to CRM. The catch? Each new hire takes weeks, sometimes months, to onboard. And when they leave, all that accumulated digital know-how walks out the door, dragging down guest service quality.
Property type: Extended stay hotelLocation: Orlando, Florida (US)House rules snapshot: quiet hours 10:00 PM–8:00 AMStay pattern: Weekly or monthly bookings
Last week, the hospitality industry came together to honor the dedicated professionals whose hard work behind the scenes keeps hotels pristine and guests comfortable—our housekeepers. Housekeeping Week is a reminder of the indispensable role these unsung heroes play in shaping every guest's experience. At Polydom, we proudly recognize their efforts and celebrate the ways our Una AI Agent supports and empowers housekeeping departments to work smarter and more efficiently.
In today’s fast-paced hospitality world, delivering seamless guest service and maximizing direct bookings requires cutting-edge technology. Una, your AI-powered digital receptionist and booking assistant, has been continuously evolving — now with powerful new updates designed to make your operations smarter, faster, and more guest-friendly.
Hospitality has always been about anticipating guest needs and creating memorable experiences. Today, that timeless goal is being reshaped by artificial intelligence. The rise of AI agents is quietly but profoundly changing how hotels and resorts operate — and how guests experience their stays.
In today’s hospitality industry, providing an exceptional guest experience is crucial for staying competitive. With the rise of artificial intelligence (AI), hotels are undergoing a significant transformation in how they deliver services. At the forefront of this technological revolution is UNA Concierge, powered by Polydom and integrated with Apaleo PMS. This innovative solution offers an invisible yet omnipresent way to streamline hotel operations and enhance the guest experience.