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For hotel teams: front desk load, night coverage, and the operational gaps an AI employee fills across the guest journey.
At Avaneo Hotels, Una handles real guest calls, corporate booking inquiries, and routine Front Office requests. See how AI helps the team focus on work that needs a human touch.
The EU AI Act is changing how hotels evaluate AI vendors. Learn what the 2026 transparency rules mean for guest communication, human oversight, and accountability.
A corporate client at Avaneo Hotels chose Una's booking widget for future reservations. Discover how Una's expanded Apaleo workflows support corporate rates, multi-room bookings, group payments, and guarantee-aware reservation handling.
Applying a corporate discount is easy. Booking the right company, under the right agreement, with the right billing details is much harder. Discover the six checks hotels need before trusting AI with corporate reservations.
A group booking can fall apart after the hotel sends a great proposal. Discover the seven handoffs behind group reservations, the three most vulnerable moments, and how to prevent missed follow-ups, unpaid room blocks, and last-minute arrival chaos.
Hotels are appearing in ChatGPT through travel partners, AI search, and emerging booking tools. But visibility doesn't guarantee revenue. Discover what independent hotels can control to protect direct bookings and convert AI-driven demand.
An AI agent that escalates every difficult guest request can increase staff workload, create false expectations, and undermine hotel policies. Real hospitality cases reveal why reliable AI must know when to help, hand off, or politely refuse.
Hotel software keeps getting smarter, yet employees still have to do the work. Explore the shift from AI copilots that recommend actions to AI autopilots that execute hospitality workflows.
Answering guest messages is only half the job. Learn how hotels can connect WhatsApp and website chat to reservations, service requests, and operational workflows with an AI Digital Employee.
Not every hotel AI chatbot can manage reservations, guest calls, and operational requests. Use these 10 practical buying criteria to compare virtual concierges and AI agents before choosing a solution.
AI-assisted, AI-mediated, and agent-to-agent booking are three different models of hospitality commerce. Learn what each means for hotel distribution, direct bookings, technology, and guest relationships.
Analysis of 15,910 hotel calls revealed how IVR menus can conceal abandoned callers, why city hotels face different challenges from spa properties, and what operators should measure before judging AI voice performance.
Hotels face a growing challenge: implementing AI often requires expertise their teams don't have. Discover how AI Digital Employees can reduce the operational burden without replacing hospitality professionals.
In 2023, Alexander Udalov identified a problem in hospitality: hotels had more digital tools, but people still had to operate them. Here's how that insight led to Una, an AI Digital Employee.
See how Lee Gardens Extended Stay in Orlando used Una AI to generate $80,968 in direct bookings, handle 4,104 guest conversations, and limit human intervention to 1.95% of interactions over 10 months.
Housekeeping teams do more than clean rooms. Discover how AI helps hotels coordinate guest requests, room readiness, and maintenance tasks while keeping staff in control.
A guest can be ready to book and still get stuck between a phone call, a payment link, and a confirmation. Explore four Una updates designed to reduce booking friction and manual coordination.
Behind every smooth guest experience is a chain of operational tasks. Discover how AI agents help hotels manage bookings, guest requests, and routine coordination without losing the human touch.
A fast reply is only the beginning of good guest service. Discover how hotels can connect AI-powered communication with bookings, service requests, and operational follow-through.