Guides
"We Handle Corporate Rates" Is the Most Oversold Line in Hotel AI
Booking a walk-in is easy. The corporate guest is the hard half.
Tag
Reservations
Bookings, changes, cancellations, and upsells — what reservation work looks like when an AI employee owns the first response.
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Guides
How to Choose an AI Employee for Hospitality Operations
Learn what hospitality teams should look for in an AI employee that can support guest communication, reservations, payments, booking changes, and upsell opportunities.
Guides
The 7 handoffs in a group booking — and the three where every hotel drops it
Most hotels lose group bookings not at the proposal — but at the follow-up, the payment chase, and the rooming list. Here's where the process breaks, and why it keeps happening.
Product Updates
Una by Polydom Can Now Handle Group Reservations: A New Achievement for AI Agents in Hospitality
Una by Polydom can now manage group reservation flows in Apaleo: checking availability, building multi-room packages, explaining rates and sending booking links.
Product Updates
What an AI Booking Assistant Really Needs From a PMS: Lessons From the Una + Apaleo Workflow
PMS integration alone does not create a strong booking experience. This article examines why structure, content, and escalation rules matter just as much as live rates and availability.
Product Updates
Una by Polydom + Guesty: Smarter Guest Communication, Booking Automation, and Hospitality Operations
Discover how the Una by Polydom and Guesty integration helps property managers automate guest communication, support direct bookings, reduce manual work, and improve guest experience.
Guides
Frequently Asked Questions About Una
What is Una by Polydom? This FAQ explains how Una goes beyond a hotel chatbot or virtual concierge by helping hospitality teams manage guest communication, booking workflows, task dispatch, and controlled operational execution across their existing systems.
Product Updates
How Una Connects to Your PMS and Operates Your Hotel’s Tech Stack
Una by Polydom is an AI digital employee for hotels and vacation rentals—not just a chatbot. Learn how Una integrates with PMSs (Apaleo, Guesty, Mews, Hospitable, Clock PMS+, Profitroom, Zeevou), guest messaging channels, and task tools to handle bookings and requests end-to-end.
Product Updates
Meet Una: The AI Digital Employee That Automates Guest Communication and Bookings (Not Just a Chatbot)
Una by Polydom is an AI digital employee for hospitality. She answers guest messages across phone, WhatsApp, web chat, and email—and can help automate bookings and operational tasks 24/7.
Guides
WhatsApp & Web Chat for Hotels: Why a Digital Employee Beats a Simple Bot
WhatsApp and web chat are essential—but they only become transformative when they’re connected to real execution. A simple bot can reduce a slice of FAQs. A digital employee can reduce operational workload and protect revenue by handling the work behind the messages.
Guides
How to Choose an AI Chatbot or Virtual Concierge for Your Hotel or Vacation Rentals (and Why Una Is the Next Step)
A practical buyer’s guide to selecting an AI chatbot or virtual concierge for hotels and vacation rentals—what to look for, red flags, and why Una (AI digital employee) goes beyond chat.
Product Updates
What Is Una? The AI Digital Employee for Hotels & Vacation Rentals
Meet Una by Polydom—an AI digital employee for hotels and vacation rentals. Unlike typical “hotel chatbots,” Una doesn’t just answer questions: she operates your systems to handle guest messages 24/7, create/modify bookings in your PMS, and dispatch tasks to your team—then escalates only when human judgment is needed.
AI Insights
Agentic Booking Isn’t One Thing — It’s Three Different Futures
“Agentic booking” isn’t one model — it’s three fundamentally different architectures. From AI-assisted discovery inside consumer platforms to fully autonomous agent-to-agent execution, the future of hotel booking depends on which model you’re actually preparing for.
AI Insights
What 16,000 Hotel Phone Calls Taught Us About AI Voice Agents
After analyzing 15,910 hotel phone calls handled by AI voice agents, we discovered that traditional IVR systems were hiding lost guests — and costing hotels bookings. Here’s what really happens in the first three seconds of a call.
Customer Stories
How UNA Boosted Lee Gardens Extended Stay: 98% Task Automation and $81K in Direct Bookings
Property type: Extended stay hotelLocation: Orlando, Florida (US)House rules snapshot: quiet hours 10:00 PM–8:00 AMStay pattern: Weekly or monthly bookings
Product Updates
Elevate Your Hotel Booking Experience with Una’s Latest AI Innovations
In today’s fast-paced hospitality world, delivering seamless guest service and maximizing direct bookings requires cutting-edge technology. Una, your AI-powered digital receptionist and booking assistant, has been continuously evolving — now with powerful new updates designed to make your operations smarter, faster, and more guest-friendly.
Product Updates
Revolutionizing Hospitality with UNA AI Concierge: The Future of Guest Experience
In today’s hospitality industry, providing an exceptional guest experience is crucial for staying competitive. With the rise of artificial intelligence (AI), hotels are undergoing a significant transformation in how they deliver services. At the forefront of this technological revolution is UNA Concierge, powered by Polydom and integrated with Apaleo PMS. This innovative solution offers an invisible yet omnipresent way to streamline hotel operations and enhance the guest experience.