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Phone calls answered by AI — what natural voice conversations sound like now, where they break, and which calls still need a human.
A guest finds a cheaper rate on Booking.com just before booking direct. Discover how hotels can respond to price objections, compare eligible offers, and keep the reservation journey moving without automatically discounting.
Scaling AI across hotels requires more than individual integrations. Explore how two AI Hospitality Alliance initiatives are connecting technical standards with real-world hotel operations—and how Polydom is contributing through Una.
Applying a corporate discount is easy. Booking the right company, under the right agreement, with the right billing details is much harder. Discover the six checks hotels need before trusting AI with corporate reservations.
Guesty, Hospitable, and Hostaway already offer AI-powered guest messaging. So when does an STR operator need more? Explore five operational gaps involving voice calls, multiple PMS platforms, disconnected channels, human handoffs, and portfolio-wide visibility.
A guest locked out at 3 AM doesn't need a polished chatbot demo. Use four practical tests to find out whether hospitality AI can answer urgent calls, identify the real problem, support staff, and deliver value after launch.
A hotel AI deployment triggered 100 overnight emails. Other rollouts exposed voice loops, blocked messages, and broken formatting. Here's what these incidents teach hospitality operators about protecting guest experience and scaling AI safely.
Not every hotel AI chatbot can manage reservations, guest calls, and operational requests. Use these 10 practical buying criteria to compare virtual concierges and AI agents before choosing a solution.
Una by Polydom is a voice-first AI Digital Employee for hotels and vacation rentals. Discover how she handles guest calls, reservations, operational tasks, and human handoffs within existing hospitality systems.
Analysis of 15,910 hotel calls revealed how IVR menus can conceal abandoned callers, why city hotels face different challenges from spa properties, and what operators should measure before judging AI voice performance.
STR operators aren't overwhelmed by one major problem. They're overwhelmed by hundreds of small requests, missed handoffs, and repeated calls. Here's how connected AI workflows can reduce the operational burden.
Una's intelligence doesn't stand still. Discover why Polydom regularly evaluates and upgrades its OpenAI models—and why better reasoning, reliable workflows, and operational consistency matter more than any one model version.
See how Lee Gardens Extended Stay in Orlando used Una AI to generate $80,968 in direct bookings, handle 4,104 guest conversations, and limit human intervention to 1.95% of interactions over 10 months.
A guest can be ready to book and still get stuck between a phone call, a payment link, and a confirmation. Explore four Una updates designed to reduce booking friction and manual coordination.