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Serviced-apartment operators run lean and remote — how Una covers check-in, access, and guest requests with no one on site.
Across 10,096 hours of live operations, Una handled 5,272 guest conversations, created 90 confirmed stay extensions, and generated 6,441 operational records for two UK serviced-apartment operators using Zeevou.
The EU AI Act is changing how hotels evaluate AI vendors. Learn what the 2026 transparency rules mean for guest communication, human oversight, and accountability.
When a guest couldn't access a serviced apartment late at night, Una resolved the situation without waking Niche's team. Discover how the operator provides 24/7 guest care while reporting 3–5 staff-hours saved daily and less after-hours pressure.
Managing more than 200 serviced apartments means guest inquiries don't stop when the team clocks out. See how Helge Capital used Una to improve after-hours responsiveness, protect staff focus, and report 3–5 hours saved per day.