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Running properties at scale — staffing, standards, systems, and what changes when routine work stops needing a person.
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350+ STR leaders met in Carlsbad for IMN's Short Term Rental Summer. Here's a full recap of what got discussed on M&A, revenue strategy, direct bookings, AI, and regulation.
Short-term rentals may look like hospitality, but they operate as coordination businesses. This post explains why deploying AI in STR is far harder than in hotels, and where most operators break down.
Una by Polydom is an AI digital employee for hotels and vacation rentals—not just a chatbot. Learn how Una integrates with PMSs (Apaleo, Guesty, Mews, Hospitable, Clock PMS+, Profitroom, Zeevou), guest messaging channels, and task tools to handle bookings and requests end-to-end.
In 2026, STR performance is increasingly tied to operational discipline. A practical look at how teams prevent routine guest touchpoints from becoming daily chaos.