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Winning the booking that skips the OTA: pricing questions answered fast, objections handled, and commission kept off the table.
Guests call back, switch channels, and follow up with different employees. Discover how Una's seven-day Continuous Guest Memory helps hospitality teams reduce repeated work, carry context forward, and continue requests without starting over.
Una by Polydom joins other hospitality tech leaders as a Founding Partner of the AI Hospitality Alliance, shaping industry standards for responsible AI adoption.
At IMN Short Term Rental Summer 2026, more than 350 industry professionals gathered to discuss M&A, direct bookings, revenue management, AI, staffing, and regulation. Here's what the agenda and conversations revealed about building a scalable STR business.
Hotels are appearing in ChatGPT through travel partners, AI search, and emerging booking tools. But visibility doesn't guarantee revenue. Discover what independent hotels can control to protect direct bookings and convert AI-driven demand.
An analytical overview of how Guesty integration improves Una’s performance across direct booking, guest messaging, escalation, and day-to-day hospitality operations.
Live room availability isn't enough to win a direct booking. See how Una and Apaleo help hotels present the right offers, explain rates clearly, and move guests toward reservations without adding repetitive work for staff.
Managing more than 200 serviced apartments means guest inquiries don't stop when the team clocks out. See how Helge Capital used Una to improve after-hours responsiveness, protect staff focus, and report 3–5 hours saved per day.
Your Guesty portfolio may have availability even when no one is free to handle an incoming booking inquiry. Discover how Una helps turn phone calls, WhatsApp conversations, and website inquiries into direct reservations while reducing repetitive guest communication.
AI-assisted, AI-mediated, and agent-to-agent booking are three different models of hospitality commerce. Learn what each means for hotel distribution, direct bookings, technology, and guest relationships.
Hotels face a growing challenge: implementing AI often requires expertise their teams don't have. Discover how AI Digital Employees can reduce the operational burden without replacing hospitality professionals.
Una's intelligence doesn't stand still. Discover why Polydom regularly evaluates and upgrades its OpenAI models—and why better reasoning, reliable workflows, and operational consistency matter more than any one model version.
See how Lee Gardens Extended Stay in Orlando used Una AI to generate $80,968 in direct bookings, handle 4,104 guest conversations, and limit human intervention to 1.95% of interactions over 10 months.
A guest can be ready to book and still get stuck between a phone call, a payment link, and a confirmation. Explore four Una updates designed to reduce booking friction and manual coordination.