Industry News
Una by Polydom Named a Founding Partner of the AI Hospitality Alliance
Una by Polydom joins other hospitality tech leaders as a Founding Partner of the AI Hospitality Alliance, shaping industry standards for responsible AI adoption.
Tag
Direct Bookings
Winning the booking that skips the OTA: pricing questions answered fast, objections handled, and commission kept off the table.
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Industry News
IMN Short Term Rental Summer 2026: What We Heard, Saw, and Talked About in Carlsbad
350+ STR leaders met in Carlsbad for IMN's Short Term Rental Summer. Here's a full recap of what got discussed on M&A, revenue strategy, direct bookings, AI, and regulation.
AI Insights
Your Hotel in ChatGPT: What Is Real, What Is Hype, and What You Can Actually Control
AI visibility is real, but not magic. Here’s what hotels can actually control: clean data, bookable paths, and operations ready to convert demand.
Product Updates
What Actually Changes When Una Is Connected to Guesty
An analytical overview of how Guesty integration improves Una’s performance across direct booking, guest messaging, escalation, and day-to-day hospitality operations.
Product Updates
What an AI Booking Assistant Really Needs From a PMS: Lessons From the Una + Apaleo Workflow
PMS integration alone does not create a strong booking experience. This article examines why structure, content, and escalation rules matter just as much as live rates and availability.
Customer Stories
How Helge Capital Used UNA to Improve After-Hours Response and Protect Team Focus Across a 200+ Unit Portfolio
Helge Capital, a serviced apartments operator with 200+ units, adopted UNA to improve response speed, support after-hours guest communication, and reduce time spent on unqualified inbound leads. The result was a more responsive front line, stronger team focus, and measurable support for occupancy.
Product Updates
Una by Polydom + Guesty: Smarter Guest Communication, Booking Automation, and Hospitality Operations
Discover how the Una by Polydom and Guesty integration helps property managers automate guest communication, support direct bookings, reduce manual work, and improve guest experience.
AI Insights
Agentic Booking Isn’t One Thing — It’s Three Different Futures
“Agentic booking” isn’t one model — it’s three fundamentally different architectures. From AI-assisted discovery inside consumer platforms to fully autonomous agent-to-agent execution, the future of hotel booking depends on which model you’re actually preparing for.
AI Insights
Hospitality's Silent AI Talent Crunch – Solved
Inspired by Viander Advisors' recent analysis on the unspoken AI workforce crisis, hotels face a brutal paradox: AI wipes out routine jobs while demanding rare experts that don't exist. The result? Stalled tech adoption, team burnout, and rivals stealing market share through seamless guest experiences.
Product Updates
Why UNA Runs on GPT-5.1 — and Why That Matters for Your Property
If you operate a hotel or vacation rental business today, you already know how quickly guest expectations are changing. People want immediate answers, flawless accuracy, and service that feels personal — no matter the time zone, no matter the day, no matter the channel they choose to use. They want voice, text, WhatsApp, website chat, and phone calls handled with the same care and consistency as your best team member on their best day.
Customer Stories
How UNA Boosted Lee Gardens Extended Stay: 98% Task Automation and $81K in Direct Bookings
Property type: Extended stay hotelLocation: Orlando, Florida (US)House rules snapshot: quiet hours 10:00 PM–8:00 AMStay pattern: Weekly or monthly bookings
Product Updates
Elevate Your Hotel Booking Experience with Una’s Latest AI Innovations
In today’s fast-paced hospitality world, delivering seamless guest service and maximizing direct bookings requires cutting-edge technology. Una, your AI-powered digital receptionist and booking assistant, has been continuously evolving — now with powerful new updates designed to make your operations smarter, faster, and more guest-friendly.