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Running Apaleo with Una: how reservations, guest messages, and folio updates stay in sync between the PMS and your AI employee.
A guest questions the price just before booking. What happens next can determine whether the reservation stays direct or leaves for an OTA. Here is how hotels can turn price hesitation into a recoverable sales moment.
Corporate reservations are among the most operationally complex workflows in hospitality. This month's release expands Una's capabilities inside Apaleo with support for negotiated corporate rates, multi-room bookings, group payments, guarantee-aware payment logic, automatic cancellation of unpaid reservations, and voice and email reservations. Together, these updates allow hotels to automate a larger portion of the reservation lifecycle while continuing to follow each property's existing business rules.
Una by Polydom can now manage group reservation flows in Apaleo: checking availability, building multi-room packages, explaining rates and sending booking links.
PMS integration alone does not create a strong booking experience. This article examines why structure, content, and escalation rules matter just as much as live rates and availability.
In today’s hospitality industry, providing an exceptional guest experience is crucial for staying competitive. With the rise of artificial intelligence (AI), hotels are undergoing a significant transformation in how they deliver services. At the forefront of this technological revolution is UNA Concierge, powered by Polydom and integrated with Apaleo PMS. This innovative solution offers an invisible yet omnipresent way to streamline hotel operations and enhance the guest experience.