Guides
How to Choose an AI Employee for Hospitality Operations
Learn what hospitality teams should look for in an AI employee that can support guest communication, reservations, payments, booking changes, and upsell opportunities.
Tag
Payments
Payment links, deposits, refunds, and failed charges chased down — the money side of guest conversations, handled without staff time.
Guides
The 7 handoffs in a group booking — and the three where every hotel drops it
Most hotels lose group bookings not at the proposal — but at the follow-up, the payment chase, and the rooming list. Here's where the process breaks, and why it keeps happening.
Product Updates
How Una Connects to Your PMS and Operates Your Hotel’s Tech Stack
Una by Polydom is an AI digital employee for hotels and vacation rentals—not just a chatbot. Learn how Una integrates with PMSs (Apaleo, Guesty, Mews, Hospitable, Clock PMS+, Profitroom, Zeevou), guest messaging channels, and task tools to handle bookings and requests end-to-end.