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Cleaning schedules, turnovers, and late checkouts — how housekeeping gets coordinated when the AI already knows the reservation.
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How Una helps Martyn Cooper’s serviced apartment team respond faster, reduce after-hours pressure, and protect the human side of hospitality.
AI can handle most guest conversations, but revenue still leaks through weak handoffs, cleaning failures, rigid pricing, and missed upsell opportunities.
Last week, the hospitality industry came together to honor the dedicated professionals whose hard work behind the scenes keeps hotels pristine and guests comfortable—our housekeepers. Housekeeping Week is a reminder of the indispensable role these unsung heroes play in shaping every guest's experience. At Polydom, we proudly recognize their efforts and celebrate the ways our Una AI Agent supports and empowers housekeeping departments to work smarter and more efficiently.