Pricing

Una
Concierge

$
599.00
/month
$
0
/year

Una
Task Management

$799.00/month
0

UNA Booking Management

$
799
/month
$
/year

UNA Booking & Task Management

$
999
/month
$
/year
Online mode 24/7
Provide round-the-clock guest support through both voice and text
✓
✓
✓
✓
50+ languages
✓
✓
✓
✓
Knowledge base
UNA Concierge efficiently manages FAQs, guest requests, and hotel information
✓
✓
✓
✓
Brand Consistency setting
Customizes communication to reflect your hotel's unique voice
✓
✓
✓
✓
Website Widget
Implementation of the Voice & Text-over-Internet widget
✓
✓
✓
✓
QR code feature
Implemented within the room/space/area
✓
✓
✓
✓
Phone line
Availability depends on the region
✗
✓
✓
✓
Booking management
Requires PMS integration
✗
✗
✓
✓
Task Management
Requires integration with TMS
✗
✓
✗
✓
Setting & Onboarding
Creating your account and train UNA AI on your hotel’s unique offerings, services, and brand voice to deliver consistent, high-quality guest interactions
✓
✓
✓
✓
Free trial
Testing with simulated guest interactions, ensuring UNA responds accurately and efficiently
✓
✓
✓
✓
Online support
Free and available five days a week during business hours.
✓
✓
✓
✓
Performance monitoring
Our team continuously monitors UNA’s performance and fine-tunes its capabilities
✗
✗
✗
✓
Get Started
Get started
Get Started
Get Started

Una
Concierge

$
599.00
/month
$
0
/year
Online mode 24/7
Provide round-the-clock guest support through both voice and text
✓
50+ languages
✓
Knowledge base
UNA Concierge efficiently manages FAQs, guest requests, and hotel information
✓
Brand Consistency setting
Customizes communication to reflect your hotel's unique voice
✓
Website Widget
Implementation of the Voice & Text-over-Internet widget
✓
QR code feature
Implemented within the room/space/area
✓
Phone line
Availability depends on the region
✗
Booking management
Requires PMS integration
✗
Task Management
Requires integration with TMS
✗
Setting & Onboarding
Creating your account and train UNA AI on your hotel’s unique offerings, services, and brand voice to deliver consistent, high-quality guest interactions
✓
Free trial
Testing with simulated guest interactions, ensuring UNA responds accurately and efficiently
✓
Online support
Free and available five days a week during business hours.
✓
Performance monitoring
Our team continuously monitors UNA’s performance and fine-tunes its capabilities
✗
Get Started

Una
Task Management

$799.00/month
0
Online mode 24/7
Provide round-the-clock guest support through both voice and text
✓
50+ languages
✓
Knowledge base
UNA Concierge efficiently manages FAQs, guest requests, and hotel information
✓
Brand Consistency setting
Customizes communication to reflect your hotel's unique voice
✓
Website Widget
Implementation of the Voice & Text-over-Internet widget
✓
QR code feature
Implemented within the room/space/area
✓
Phone line
Availability depends on the region
✓
Booking management
Requires PMS integration
✗
Task Management
Requires integration with TMS
✓
Setting & Onboarding
Creating your account and train UNA AI on your hotel’s unique offerings, services, and brand voice to deliver consistent, high-quality guest interactions
✓
Free trial
Testing with simulated guest interactions, ensuring UNA responds accurately and efficiently
✓
Online support
Free and available five days a week during business hours.
✓
Performance monitoring
Our team continuously monitors UNA’s performance and fine-tunes its capabilities
✗
Get started

UNA Booking Management

$
799
/month
$
/year
Online mode 24/7
Provide round-the-clock guest support through both voice and text
✓
50+ languages
✓
Knowledge base
UNA Concierge efficiently manages FAQs, guest requests, and hotel information
✓
Brand Consistency setting
Customizes communication to reflect your hotel's unique voice
✓
Website Widget
Implementation of the Voice & Text-over-Internet widget
✓
QR code feature
Implemented within the room/space/area
✓
Phone line
Availability depends on the region
✓
Booking management
Requires PMS integration
✓
Task Management
Requires integration with TMS
✗
Setting & Onboarding
Creating your account and train UNA AI on your hotel’s unique offerings, services, and brand voice to deliver consistent, high-quality guest interactions
✓
Free trial
Testing with simulated guest interactions, ensuring UNA responds accurately and efficiently
✓
Online support
Free and available five days a week during business hours.
✓
Performance monitoring
Our team continuously monitors UNA’s performance and fine-tunes its capabilities
✗
Get Started

UNA Booking & Task Management

$
999
/month
$
/year
Online mode 24/7
Provide round-the-clock guest support through both voice and text
✓
50+ languages
✓
Knowledge base
UNA Concierge efficiently manages FAQs, guest requests, and hotel information
✓
Brand Consistency setting
Customizes communication to reflect your hotel's unique voice
✓
Website Widget
Implementation of the Voice & Text-over-Internet widget
✓
QR code feature
Implemented within the room/space/area
✓
Phone line
Availability depends on the region
✓
Booking management
Requires PMS integration
✓
Task Management
Requires integration with TMS
✓
Setting & Onboarding
Creating your account and train UNA AI on your hotel’s unique offerings, services, and brand voice to deliver consistent, high-quality guest interactions
✓
Free trial
Testing with simulated guest interactions, ensuring UNA responds accurately and efficiently
✓
Online support
Free and available five days a week during business hours.
✓
Performance monitoring
Our team continuously monitors UNA’s performance and fine-tunes its capabilities
✓
Get Started

* Property Management System and
Task Management System subscriptions
are not included in the Una pricing
and must be purchased separately.

FAQ

Common questions about product differences, integration, and implementation

  • What is UNA and how does it benefit hotels?

    UNA is an AI-powered concierge designed specifically for the hospitality industry. It enhances guest communication, streamlines operations, and improves overall efficiency in hotels. UNA handles everything from direct bookings to complex guest requests, boosting revenue and operational efficiency.

  • How does UNA Concierge differ from the other tiers?

    UNA Concierge focuses on AI-powered guest communication and information management. It's ideal for small to medium hotels looking to enhance their guest communication without integration with some kind of PMS.

  • What unique capabilities does UNA Concierge with Task Management provide?

    UNA Concierge with Task Management adds AI-driven task allocation, real-time progress tracking, and operational efficiency optimization. It's designed to streamline staff operations and improve overall hotel efficiency.

  • How does UNA handle guest data and privacy?

    UNA adheres to strict data protection standards and complies with relevant privacy regulations. All guest data is handled securely and in accordance with applicable laws.

  • Can UNA handle complex booking requests or special accommodations?

    Yes, UNA is designed to handle a wide range of booking requests, including complex ones. For extremely specialized requests, UNA can seamlessly transfer the conversation to human staff.

  • Can UNA integrate with my existing Property Management System (PMS)?

    Yes, UNA is designed to integrate seamlessly with major PMS systems. The specific integrations available depend on the UNA tier you choose, with fuller integration options in higher tiers.

  • Can I upgrade from one UNA tier to another as my needs change?

    Yes, you can easily upgrade to a higher tier as your hotel's needs evolve. Our team will assist you with the transition to ensure a smooth upgrade process.

  • How does UNA contribute to increasing direct bookings?

    By providing 24/7 availability, multilingual support, and efficient booking management, UNA helps capture more direct bookings and reduce dependency on online travel agencies (OTAs).

  • What are the different UNA product tiers available?

    UNA offers four main tiers: UNA Concierge, UNA Concierge with Booking Management, UNA Concierge with Task Management, UNA Concierge with Booking & Task Management. Each tier builds upon the features of the previous one to suit different hotel needs and sizes.

  • What additional features does UNA Concierge with Booking Management offer?

    UNA Concierge with Booking Management includes all features plus direct booking management, integration with major Property Management Systems (PMS), and the ability to handle reservation modifications and cancellations automatically.

  • How many languages does UNA support?

    UNA supports almost any existent language for text communication and 30+ languages for voice interactions, making it suitable for hotels with an international clientele.

  • What kind of support does Polydom offer for UNA users?

    We offer comprehensive support including initial setup assistance, training, and ongoing technical support. The level of support may vary based on the chosen UNA tier, with Full Suite users receiving priority support.

  • Is there a trial period available for UNA?

    A 14-day trial period is provided for all four UNA products.

  • Is UNA customizable to match my hotel's brand voice?

    Yes, UNA can be customized to align with your hotel's specific brand voice and communication style, ensuring consistency in guest communication.

  • How does UNA's AI learn and improve over time?

    UNA uses machine learning algorithms to continuously improve its performance based on interactions and feedback. This means it becomes more efficient and accurate over time.

Not sure which UNA is right for you?

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