Pricing

UNA Concierge

$
599.00
/month
$
0
/year

UNA Concierge with Booking Management

$
799.00
/month
$
/year

UNA Concierge with Tasks Management

$799.00/month
0

UNA Concierge with Booking & Task Management

$999.00/month
Best for
Small to medium hotels improving guest communication
Hotels streamlining reservations (with PMS integration*)
Hotels optimizing workflow (with TMS integration*)
Hotels automating operations (with PMS & TMS integration*)
24/7 AI-driven guest communication
✓
✓
✓
✓
Multilingual support
✓
✓
✓
✓
Information management and guest inquiry handling
✓
✓
✓
✓
Direct booking management
✗
✓
✗
✓
Integration with major Property Management Systems*
✗
✓
✗
✓
Reservation modification and cancellation handling
✗
✓
✗
✓
Task Management System integration*
✗
✗
✓
✓
Get Started
Get Started
Get started
Get Started

UNA Concierge

$
599.00
/month
$
0
/year
Best for
Small to medium hotels improving guest communication
24/7 AI-driven guest communication
✓
Multilingual support
✓
Information management and guest inquiry handling
✓
Direct booking management
✗
Integration with major Property Management Systems*
✗
Reservation modification and cancellation handling
✗
Task Management System integration*
✗
Get Started

UNA Concierge with Booking Management

$
799.00
/month
$
/year
Best for
Hotels streamlining reservations (with PMS integration*)
24/7 AI-driven guest communication
✓
Multilingual support
✓
Information management and guest inquiry handling
✓
Direct booking management
✓
Integration with major Property Management Systems*
✓
Reservation modification and cancellation handling
✓
Task Management System integration*
✗
Get Started

UNA Concierge with Tasks Management

$799.00/month
0
Best for
Hotels optimizing workflow (with TMS integration*)
24/7 AI-driven guest communication
✓
Multilingual support
✓
Information management and guest inquiry handling
✓
Direct booking management
✗
Integration with major Property Management Systems*
✗
Reservation modification and cancellation handling
✗
Task Management System integration*
✓
Get started

UNA Concierge with Booking & Task Management

$999.00/month
Best for
Hotels automating operations (with PMS & TMS integration*)
24/7 AI-driven guest communication
✓
Multilingual support
✓
Information management and guest inquiry handling
✓
Direct booking management
✓
Integration with major Property Management Systems*
✓
Reservation modification and cancellation handling
✓
Task Management System integration*
✓
Get Started

* PMS/TMS subscriptions (e.g., apaleo, HNext) are not included in the UNA pricing and must be purchased separately.

Customer Testimonials

  • UNA has transformed our hotel's operations. The 24/7 availability ensures every guest inquiry is addressed promptly. The multilingual support caters to our international guests effortlessly. Efficient information management has streamlined our operations. Highly recommended!

    John Holmes, Hotel Manager
  • UNA WITH RESERVATION MANAGEMENT has revolutionized our booking process. Direct booking management through AI interactions has increased our direct reservations and reduced OTA dependence. The seamless integration with our Property Management System has streamlined our operations. Automated modifications have provided flexibility while reducing staff workload. A game-changer for any hotel!
    Jane Smith, Hotel Owner
  • UNA FULL SUITE has significantly improved our hotel's efficiency. Comprehensive task management optimizes staff efficiency with AI-driven task allocation and real-time progress tracking. Operational efficiency optimization has streamlined all aspects of our hotel operations with advanced AI integration and automation. Advanced analytics and reporting provide valuable insights into guest preferences and operational performance for data-driven decision making. It's a complete game-changer!
    James Brown, Hotel Operations Manager

FAQ

Common questions about product differences, integration, and implementation

  • What is UNA and how does it benefit hotels?

    UNA is an AI-powered concierge designed specifically for the hospitality industry. It enhances guest communication, streamlines operations, and improves overall efficiency in hotels. UNA handles everything from direct bookings to complex guest requests, boosting revenue and operational efficiency.

  • How does UNA Concierge differ from the other tiers?

    UNA Concierge focuses on AI-powered guest communication and information management. It's ideal for small to medium hotels looking to enhance their guest communication without integration with some kind of PMS.

  • What unique capabilities does UNA Concierge with Task Management provide?

    UNA Concierge with Task Management adds AI-driven task allocation, real-time progress tracking, and operational efficiency optimization. It's designed to streamline staff operations and improve overall hotel efficiency.

  • How does UNA handle guest data and privacy?

    UNA adheres to strict data protection standards and complies with relevant privacy regulations. All guest data is handled securely and in accordance with applicable laws.

  • Can UNA handle complex booking requests or special accommodations?

    Yes, UNA is designed to handle a wide range of booking requests, including complex ones. For extremely specialized requests, UNA can seamlessly transfer the conversation to human staff.

  • Can UNA integrate with my existing Property Management System (PMS)?

    Yes, UNA is designed to integrate seamlessly with major PMS systems. The specific integrations available depend on the UNA tier you choose, with fuller integration options in higher tiers.

  • Can I upgrade from one UNA tier to another as my needs change?

    Yes, you can easily upgrade to a higher tier as your hotel's needs evolve. Our team will assist you with the transition to ensure a smooth upgrade process.

  • How does UNA contribute to increasing direct bookings?

    By providing 24/7 availability, multilingual support, and efficient booking management, UNA helps capture more direct bookings and reduce dependency on online travel agencies (OTAs).

  • What are the different UNA product tiers available?

    UNA offers four main tiers: UNA Concierge, UNA Concierge with Booking Management, UNA Concierge with Task Management, UNA Concierge with Booking & Task Management. Each tier builds upon the features of the previous one to suit different hotel needs and sizes.

  • What additional features does UNA Concierge with Booking Management offer?

    UNA Concierge with Booking Management includes all features plus direct booking management, integration with major Property Management Systems (PMS), and the ability to handle reservation modifications and cancellations automatically.

  • How many languages does UNA support?

    UNA supports almost any existent language for text communication and 30+ languages for voice interactions, making it suitable for hotels with an international clientele.

  • What kind of support does Polydom offer for UNA users?

    We offer comprehensive support including initial setup assistance, training, and ongoing technical support. The level of support may vary based on the chosen UNA tier, with Full Suite users receiving priority support.

  • Is there a trial period available for UNA?

    A 14-day trial period is provided for all four UNA products.

  • Is UNA customizable to match my hotel's brand voice?

    Yes, UNA can be customized to align with your hotel's specific brand voice and communication style, ensuring consistency in guest communication.

  • How does UNA's AI learn and improve over time?

    UNA uses machine learning algorithms to continuously improve its performance based on interactions and feedback. This means it becomes more efficient and accurate over time.

Not sure which UNA is right for you?

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