Add a Digital Employee to your human team.

Boost your revenue and elevate the guest experience with Una — your AI-powered Digital Employee who works as a 24/7 receptionist, concierge, and reservations agent!

Core AI Solutions:
Digital Employees with Different Skills Transforming Hotel Operations

We're here to serve every part of your hotel and create an unforgettable guest experience

  • UNA: Concierge
    Nice to meet you! Check out what I can do for you

    I'm your AI-driven guest assistant

    My skills

    • I'm online 24/7
    • I speak over 50 languages
    • I can text in all languages
    • I'm trained to provide personalized assistance
    • I have no memory limits
    • My knowledge is always up to date
    • I'm always happy and smiling
    • I love to communicate with hotel guests
  • UNA: booking Management
    Hello! I'm ready to work - get in touch with me

    I provide your guest with One-click booking

    My skills

    • I have all UNA Concierge skills
    • I easily integrate with PMS
    • I book rooms as my human collegues do
    • I can modify existing reservations with ease
    • I know all of the hotel's amenities & rate plans
    • I always advise the best available options for booking
       
  • UNA: Task Management
    You need things done quickly and well - hire me!

    I'm perfect in Automation & Optimization

    My skills

    • I have all UNA Concierge skills
    • I am integrated with the task managment app HNext
    • I convert guest requests into tasks
    • I create tasks requested by my human colleagues  
    • I reduce routine work
    • With me, you get faster response times
    • Never tired and never late
  • UNA: Booking&Task Management
    All-in-one - the best choice -just call me!

    Complete solution with all UNA's features

    My skills

    • Automated Booking and Task Management   
    • With me, you get operational & service quality control
    • I generate data for your sales team
    • With my assistanse, you will have more returning guests 
    • I will be the best teammate for each human in your team
    • I love what I do - hospitality is my DNA

AI-Driven & Automated Management - The Future of Guest Experience

With UNA AI Concierge you enhance guest satisfaction and allow your staff to focus on more personalized and high-value tasks
  • ↑ 45%
    GUEST SATISFACTION
  • ↓80%
    CALLS REPLIED BY HUMAN
  • ↓30%
    OPERATIONAL COSTS

Features & Benefits

UNA increases your property’s earning potential by cross-sells for additional services like spa bookings, dining reservations and more 

  • AI-Powered Bookings & Reservations

    Guests enjoy a seamless one-click process, UNA simplifies the entire booking process, eliminating the need for guests to scroll through pages, read endless details or fill out lengthy forms.
    Learn More

  • Real-Time Guest Assistance

    UNA offers 24/7 multilingual support via voice or text, providing real-time, personalized assistance for everything from room service requests to local recommendations without any delays.
    Learn More

  • Task Management and Automation Capabilities

    UNA automates task management by assigning tasks from guest requests or staff orders, ensuring efficient operations and timely completion—all without manual intervention.
    Learn More

  • Seamless System Integration

    UNA integrates effortlessly with your PMS, inputting and operating information just like a human, ensuring smooth, reliable service without any disruption to your workflow
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Why Choose UNA?

  • 24/7 Guest Assistant

    UNA provides round-the-clock assistance to guests and enhances their satisfaction and loyalty.

  • Revenue

    UNA boosts direct bookings and sells additional services, increasing hotel revenue.

  • Automation of Tasks

    UNA handles reservations, guest inquiries, and phone calls, freeing up staff to focus on more important issues.

  • Expenses

    UNA cuts costs by reducing staffing requirements while dramatically improving service quality.

Existing and coming soon integrations

  • Hnext logo (horisontal)
  • Partner logo
  • https://ucarecdn.com/f57b0afe-c53e-480a-9099-6654b330aca1/
  • Partner logo

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