Add a Digital Employee to your human team.

Boost your revenue and elevate the guest experience with Una — your AI-powered Digital Employee who works as a 24/7 receptionist, concierge, and reservations agent!

Hire Una Today

Core AI Solutions: Digital Employees with Different Skills Transforming Hotel Operations

We're here to serve every part of your hotel and create an unforgettable guest experience.

Una Hotel Agent
Your 24/7 AI assistant for all guest communications.

Key Features:
- Operates 24/7 without downtime.
- Communicates in 50+ languages (voice & text).
- Provides guests with up-to-date, personalized information.
- Ensures consistently positive and polite guest interactions.
Una Hotel Agent with Booking Management
All the features of Hotel Agent, plus full booking automation.

Adds the following capabilities:
- Direct integration with your Property Management System (PMS).
- Automated booking creation and modification.
- Full knowledge of all room types, rate plans, and amenities for precise recommendations.
- Intelligent upselling suggestions to increase revenue.
Una Hotel Agent with Task Management
All the features of Hotel Agent, plus internal hotel task automation.

Adds the following capabilities:
- Integration with Task Management Systems (like HNext).
- Automatically converts guest requests into staff tasks.
- Streamlines workflows and reduces routine work.
- Improves response times for guest and staff requests.
Una Hotel Agent with Booking & Task Management
The all-in-one solution for maximum efficiency.

Combines all features:
- Includes full automation of both Booking and Task Management.
- Provides centralized control over operations and service quality.
- Generates data for analytics to improve operations and boost guest loyalty.
- Acts as a true digital teammate for every department.

AI-Driven & Automated Management - The Future of Guest Experience

With Una AI Concierge you enhance guest satisfaction and allow your staff to focus on more personalized and high-value tasks

↑ 45%

GUEST SATISFACTION
↓80%

CALLS REPLIED BY HUMAN
↓30%

OPERATIONAL COSTS

Features & Benefits

Una increases your property’s earning potential by cross-sells for additional services like spa bookings, dining reservations and more

AI-Powered Bookings & Reservations

Guests enjoy a seamless one-click process, UNA simplifies the entire booking process, eliminating the need for guests to scroll through pages, read endless details or fill out lengthy forms.

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Real-Time Guest Assistance

Una offers 24/7 multilingual support via voice or text, providing real-time, personalized assistance for everything from room service requests to local recommendations without any delays.

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Task Management and Automation Capabilities

Una automates task management by assigning tasks from guest requests or staff orders, ensuring efficient operations and timely completion—all without manual intervention.

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Seamless System Integration

Una integrates effortlessly with your PMS, inputting and operating information just like a human, ensuring smooth, reliable service without any disruption to your workflow

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Why Choose Una?

24/7 Guest Assistant

Una provides round-the-clock assistance to guests and enhances their satisfaction and loyalty.
Revenue

Una boosts direct bookings and sells additional services, increasing hotel revenue.
Automation of Tasks

Una handles reservations, guest inquiries, and phone calls, freeing up staff to focus on more important issues.
Expenses

Una cuts costs by reducing staffing requirements while dramatically improving service quality.